Refund Policy
Our Promise to You:
At Threads & Tees, we take pride in creating custom embroidery you’ll truly love. Because each piece is made just for you, we kindly ask that you double-check all order details before checking out. That said, your satisfaction means everything to us — and if something’s not quite right, we’re here to help! Here’s how we can make it right:
Returns & Exchanges:
Custom Orders: We unfortunately cannot accept returns or exchanges on custom items unless there’s an error on our part (e.g., a misspelling, wrong design, or loose thread).
Non-Custom Items: If you purchased a non-custom item and are not satisfied, you may return it within 14 days of receiving it, as long as it’s unused and in its original condition.
How to Initiate a Return or Exchange:
Contact us at c.snadon@threads-and-tees.com within 14 days of receiving your order to let us know about the issue.
Please include your order number and a brief description of the problem.
Once approved, we’ll provide you with instructions on how to return the item.
Refunds:
If your return is approved, we’ll issue a refund to your original payment method. Please note that shipping fees are non-refundable.
Damaged or Defective Items:
We take great care in packaging and shipping your order, but if your item arrives damaged or defective, please contact us immediately. We’ll work with you to make things right, either by sending a replacement or offering a full refund.
Shipping Costs:
The customer is responsible for any return shipping costs unless the item is defective or there was an error with your order. If you’re returning a non-custom item, please ensure it’s properly packaged to avoid any damage during return shipping.
Thank you for choosing Threads & Tees.
Your satisfaction means everything to us. We are grateful for your support of our small business and trusting us with your custom creations.