Terms of Service

Effective Date: 9/27/2025

Welcome to Threads & Tees! These Terms of Service (“Terms”) govern your use of our website, services, and products offered through [your website URL] (the “Site”), which is hosted on Squarespace. By accessing or using this Site, you agree to these Terms. If you do not agree, please do not use our website.

1. About Threads & Tees

Threads & Tees is a small business specializing in custom embroidery products. Our products are made to order with care and attention to detail.

2. Use of Our Website

You agree to use our website only for lawful purposes and in a way that does not infringe on the rights of others or restrict their use of the Site. You may not use our Site to distribute harmful or unlawful content, attempt to access secured areas, or interfere with its operation.

3. Orders & Custom Products

  • Order Accuracy:
    Because most of our items are custom-made, we ask that you carefully review all personalization details before submitting your order.

  • Processing Time:
    Typical order processing times are [insert number] business days. Custom orders may take longer, depending on complexity.

  • Changes or Cancellations:
    We begin working on your custom embroidery shortly after you place your order. For that reason, we may not be able to accommodate changes or cancellations after your order is submitted. Please contact us as soon as possible if you need help.

4. Pricing & Payments

All prices listed on our website are in USD and are subject to change without notice. We accept payments securely through trusted third-party providers (e.g., Stripe, PayPal). Your payment information is never stored on our servers.

5. Shipping

We currently ship to the United States. Delivery times may vary depending on location, shipping method, and order volume. Once shipped, you’ll receive a tracking number via email (where available).

6. Returns & Refunds

Because our products are custom-made, we do not offer returns or refunds unless the item is defective or incorrect due to our error. For full details, please refer to our Refund/Return Policy page.

7. Intellectual Property

All content on this website — including logos, product images, designs, text, and graphics — is the property of Threads & Tees or its content creators and is protected by intellectual property laws. You may not copy, reproduce, or use our content without written permission.

8. User Content (If applicable)

If you submit photos, reviews, or other content to us or our site, you grant us the right to use, display, and share that content for promotional purposes, unless you request otherwise.

9. Squarespace & Third-Party Tools

This website is hosted on Squarespace, which provides the platform and tools for us to sell products and services. Some features of the site may rely on third-party tools (e.g., payment processors, analytics, email marketing). We are not responsible for issues arising from the use of these services but aim to work with reliable and secure providers.

10. Limitation of Liability

Threads & Tees is not liable for any indirect, incidental, or consequential damages arising from the use of our website, services, or products. We do our best to ensure accuracy, but we make no guarantees that the site will always be error-free or uninterrupted.

11. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted here, and your continued use of the Site means you accept those changes.

12. Governing Law

These Terms are governed by the laws of [Your State/Province and Country], without regard to its conflict of law principles.

13. Contact Us

If you have any questions about these Terms, please contact us:

c.snadon@threads-and-tees.com